Last updated: September 23, 2026
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 30 calendar days of delivery.
Return Window
You have 30 calendar days from the date your order is delivered to initiate a return. Returns initiated after this period may not be accepted.
Return Conditions
To be eligible for a return, items must be:
- Unused and in the same condition in which you received them
- Returned in the original packaging, with all original contents included
- Free from damage caused by misuse or improper handling
Items that are damaged due to quality issues may also be returned under this policy. If you received a defective or incorrect item, please contact us first so we can resolve the issue quickly.
Non-Returnable Items
For health and hygiene reasons, certain products may not be eligible for return once opened. If an item is non-returnable, this will be stated on the product page or at checkout.
How to Start a Return
To initiate a return, please contact us at info@embarkvetgift.my or call +1 703-615-2665 during our service hours. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide return instructions.
Return Shipping Cost
Return shipping is free. We do not charge a restocking fee. Once your return is approved, we will provide instructions for sending the item back.
Return Address
Please send approved returns to:
3603 12th St S, Arlington, VA 22204, United States
Do not send returns without first contacting us, as unauthorized returns may not be processed.
Refund Processing
Once we receive your returned item, we will inspect it to confirm that it meets the return conditions. We aim to process approved refunds within 1–2 business days after the returned item is received. The refund will be issued to your original payment method.
Please note that while we process the refund promptly, your bank or payment provider may require an additional 7–10 business days to post the funds back to your account. This timing is controlled by your financial institution and is outside our control.
Exchanges
If you would like to exchange an item, please contact us. Exchanges are subject to product availability. In some cases, we may recommend returning the original item for a refund and placing a new order.
Contact Us
For any questions about returns or refunds:
Email: info@embarkvetgift.my
Phone: +1 703-615-2665
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)
Address: 3603 12th St S, Arlington, VA 22204, United States